Tag: customer retention

  • Five Years In: Are We Still a Startup—or Something More?

    Five Years In: Are We Still a Startup—or Something More?

    Another month has passed, and our business will be entering its fifth year next month. At this point, I often wonder—does it still count as a startup? The label feels both accurate and inadequate. We have grown and stabilized in ways I never thought possible, yet there is a lingering feeling that we are still…